Returns Process
What if my product is damaged?
How long will it take to process my return?
Am I able to exchange my order?
Can I return Stance products purchased at another retailer?
CHRISTMAS RETURNS
Extended 60-day returns on all orders valid until 4th January 2024.
Do you offer free returns?
Yes - if you are based in the UK you can send your product back to us, if it is in an unused condition and the packaging or tag has not been opened, free of charge.
How do I send back a return?
If you would like to return your order for any reason, please return it to us within 30 days. Please visit the link below and print out a returns label from Royal Mail:
https://www.royalmail.com/track-my-return/create/2627
If needed, please add the following address to the label:
Stance Europe
Unit 9, Kenwood Business Park
New Lane
Havant
United Kingdom
PO9 2NT
If you have any issues printing out your free return label, please contact us.
Please include within your return package the reason for your return.
Cult X Stance Bundle
If you wish to return this product, please contact the customer service and we will arrange a collection upon their approval.
What if my product is damaged?
If your Stance product has inadvertently become damaged during transit, or there is a fault with the product, please contact us to organise your return. One of our team members will be in contact to organise your return.
What is your returns policy?
We will offer a refund on all orders, if the product is sent back to us in its original condition within 30 days of ordering.
Socks - Socks must be unworn and have the tags attached.
Underwear - All underwear (men's, boy's & women's) must be unworn and unopened in the original packaging.
T-Shirts - T-Shirts must be unworn and still have the tags attached.
Stance Europe cannot refund any delivery charges, unless an item is faulty or sent in error. Please use the free returns label link from Royal Mail above for all returns.
Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour, material, or size of any item before purchasing.
How long will it take to process my return?
Once we receive your item as a return, it can take up to 5 working days to process your return. Any refunds issued can take up to 7 days to appear in your account. We can only refund the account that originally made the purchase.
Am I able to exchange my order?
At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.
Can I return Stance products purchased at another retailer?
Stance Europe is only able to accept returns of orders placed directly through www.stance.eu.com If you purchased your product elsewhere, please return it directly to that retailer.